1. Introduction
Beef Digital ("we," "us," or "our") provides billing-recovery and estimate-audit services for automotive collision repair shops. This Privacy Policy explains how we collect, use, store, protect, and share information about collision shop owners, operators, and their staff ("you" or "Client") who engage with us through our website, application forms, Teardown calls, SMS communications, and ongoing service delivery.
By submitting our application form, booking a Repair Order Teardown, signing a Founding Client Agreement, or opting into SMS communications, you agree to the terms of this Privacy Policy.
2. Information We Collect and How We Collect It
2.1 Forms and Web Interactions
When you interact with our website, landing pages, or application forms, we collect:
Contact information: Name, business name, email address, phone number, and mailing address
Business qualification data: Annual revenue, number of repair orders written per month, number of locations, CCC ONE platform usage, and whether estimating is managed in-house or by a third party
Self-reported financial data: Estimated monthly billing totals, insurance carrier mix, and supplement frequency — entered voluntarily during the application process
Device and behavioral data: IP address, browser type, pages visited, time on site, referral source, and click behavior collected via cookies and standard web analytics
2.2 Teardown Calls and Screen Shares
When you participate in a free Repair Order Teardown, we may:
Record the call with your consent, obtained verbally at the start of the session
Capture screenshots or session recordings of your CCC ONE estimating platform during the screen-share
Document specific repair order line items, not-included operation gaps, and billing discrepancy amounts identified during the session
These recordings and notes produce your Missed Money List — a deliverable generated during the Teardown and provided to you at no cost, regardless of whether you proceed to a paid engagement.
2.3 Founding Client Agreements and Service Delivery
If you become a Founding Client or paying client, we additionally collect:
Signed agreement and intake documentation
CCC ONE data access credentials, shared securely for system integration
Repair order batch data, estimate files, and insurance payout records submitted for line-item recovery analysis
Case-study and testimonial content (photos, quotes, recorded interviews) collected under the Founding Client Agreement for proof and marketing purposes
2.4 SMS Opt-In
When you provide your mobile phone number through our application form, booking page, or any other intake point and check the SMS consent box, you opt in to receive text messages from Beef Digital. See Section 5 for full SMS disclosure.
2.5 Indirect Collection
We may receive information about you from third-party sources including scheduling tools, CRM platforms, and analytics providers. We treat all such data under this policy.
3. How We Use Your Information
3.1 Business Operations and Service Delivery
To qualify your shop for the Line-Item Recovery Engine
To prepare and conduct your Repair Order Teardown
To build, configure, and deploy your Line-Item Recovery Engine via our engineering partner, Techify AI
To reconcile repair order data against billing benchmarks and surface not-included operations
To generate your Missed Money List and ongoing recovery reports
To measure and document guarantee performance — whether $200,000 in flagged line items has been placed on estimates within 45 days
3.2 Communications
To confirm bookings, send pre-call preparation materials, and follow up after your Teardown
To send service updates, reporting summaries, and system status notifications
To communicate via SMS where you have opted in (see Section 5)
To fulfill contractual communication obligations under your Founding Client or service agreement
3.3 Marketing and Proof Development
To collect case studies, before-and-after recovery data, and testimonials from Founding Clients, governed by your signed agreement
To improve our marketing claims using aggregated, anonymized recovery data
To run advertising campaigns on platforms including Meta, Google, and YouTube — we do not use your identifiable data in ad targeting without your written consent
3.4 Legal and Compliance
To comply with applicable federal and state law
To respond to lawful requests from regulatory authorities
To enforce our Terms of Service and Founding Client Agreement
4. Data Retention
Data TypeRetention PeriodApplication form submissions (non-clients)90 days, then anonymized or deletedTeardown call recordings (non-clients)90 days, then deletedTeardown call recordings (clients)Duration of engagement + 2 yearsMissed Money ListProvided to client; we retain a copy for 2 yearsCCC ONE data accessed during serviceDuration of engagement; deleted within 30 days of terminationFounding Client case study materialsIndefinitely, per Founding Client AgreementSMS opt-in and opt-out records10 yearsSigned agreements7 years minimum
5. SMS Program Disclosures
5.1 Program Identity and Purpose
Beef Digital sends SMS messages from [INSERT PHONE NUMBER / SHORT CODE] for the following purposes:
Teardown call reminders and booking confirmations
Pre-call preparation instructions
Post-Teardown follow-up
Onboarding milestone notifications
Monthly recovery report delivery alerts
Service status updates
Occasional promotional communications about Beef Digital services
5.2 How Customer Information Is Collected for SMS
Your SMS consent and mobile number are collected through one of the following points:
Application form or landing page: A checkbox labeled with the verbatim opt-in disclosure below is presented alongside the phone number field. Submission with the box checked constitutes explicit opt-in.
Teardown booking page: The same checkbox and disclosure appear at the point of booking.
Teardown call: Verbal opt-in confirmation is obtained at the start of the session and documented in our CRM with a timestamp.
We record the date, time, source (form URL or call ID), and IP address of every opt-in. This record is retained for 10 years.
Verbatim opt-in disclosure — copy this exactly to every opt-in form, landing page, and signed agreement:
By providing your phone number and checking this box, you consent to receive text messages from Beef Digital regarding your Repair Order Teardown, Line-Item Recovery Engine, and related services. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help. View our Privacy Policy at [INSERT PRIVACY POLICY URL] and Terms of Service at [INSERT TERMS URL].
5.3 How SMS Opt-In Information Is Used
Your mobile number and SMS consent are used exclusively to send the message types listed in Section 5.1. Specifically:
Transactional messages: Booking confirmations, pre-call prep, onboarding instructions, and report alerts — sent as needed based on your service stage
Service updates: System status, milestone completions, and monthly retainer reporting — frequency aligned to your billing cycle
Promotional messages: Occasional communications about new Beef Digital services or offers — sent no more than 2 times per month. Your mobile number is never used for messages unrelated to Beef Digital services. Your consent is never shared with, sold to, or transferred to any third party.
5.4 SMS Message Types and Frequency
Message frequency varies based on your stage of engagement:
StageEstimated FrequencyTeardown scheduling and confirmation2–3 messages totalActive onboarding (first 45 days)Up to [INSERT NUMBER] per monthActive retainer (post go-live)Up to [INSERT NUMBER] per monthPromotionalNo more than [INSERT NUMBER] per month
Standard message and data rates may apply depending on your mobile carrier and plan.
5.5 How to Opt Out
You may opt out of SMS communications at any time by:
Replying STOP to any message from Beef Digital
Emailing [email protected] with "SMS Opt-Out" in the subject line
Calling [INSERT PHONE NUMBER] and requesting removal
Any other reasonable method communicated to us
Upon receipt of a valid opt-out request, we will send one final confirmation message and remove your number from all active send lists within 10 business days. Opt-out records are retained for 10 years.
5.6 How to Get Help
Reply HELP to any message from us for a help response including our contact information. You may also contact us at:
Phone: [INSERT PHONE NUMBER]
Address: 420 East Third Ave, Derry, PA 15627
5.7 Privacy of SMS Data
SMS opt-in data, consent records, and mobile numbers are stored securely and are never sold, rented, or shared with third parties for marketing purposes. This data is used solely for the communications described in this section. See Section 6 for full security practices.
5.8 10DLC Registration
Beef Digital's SMS program is registered with The Campaign Registry (TCR) under Campaign ID [INSERT TCR CAMPAIGN ID], EIN 42-4323216. Messages are sent over a carrier-registered 10-digit long code (10DLC) in compliance with CTIA guidelines and carrier registration requirements effective February 2025.
6. Data Security
6.1 Technical Safeguards
We implement the following technical measures to protect your data:
Encryption in transit: All data transmitted between your browser and our servers, and between our systems and Techify AI's infrastructure, uses TLS 1.2 or higher
Encryption at rest: Client repair order data, CCC ONE credentials, and financial records are encrypted at rest using AES-256 encryption
Access controls: CCC ONE credentials and client data are accessible only to personnel and systems directly involved in your service delivery; access is logged and audited
Secure credential storage: CCC ONE login credentials shared for system integration are stored in an enterprise-grade secrets vault and never transmitted via email or SMS
Session isolation: Screen-share recordings and Teardown session data are stored in isolated environments, not commingled with other clients' data
6.2 Organizational Safeguards
Personnel with access to client data are bound by confidentiality obligations
Third-party service providers, including Techify AI, are vetted for security practices and operate under data-processing agreements
Security practices are reviewed and updated when material changes in tools, infrastructure, or applicable law occur
6.3 Incident Response
In the event of a data breach that affects your personal or business information, we will notify you within 72 hours of confirming the breach and provide:
A description of the information affected
Steps we are taking to contain and remediate the breach
Recommendations for actions you can take to protect yourself
6.4 Limitations
No system is completely secure. We cannot guarantee absolute security of information transmitted over the internet or stored on electronic systems. You are responsible for maintaining the security of any login credentials you share with us and for notifying us immediately if you believe those credentials have been compromised.
7. Sharing Your Information
We do not sell your personal information. We share information only in the following circumstances:
Techify AI: Our exclusive engineering and fulfillment partner. Techify AI accesses client data solely to build, configure, and operate the Line-Item Recovery Engine on your behalf. Techify AI operates under a data-processing agreement and does not use your data for its own purposes.
Service providers: Scheduling, CRM, payment processing, and analytics tools used in business operations. These vendors process data only as instructed by us.
Legal compliance: When required by law, subpoena, court order, or to protect the rights, property, or safety of Beef Digital, its clients, or the public.
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to the successor entity under equivalent privacy protections.
With your consent: For case-study publication, testimonials, or any other use not listed here — only with your explicit written consent.
8. Your Rights
Depending on your state of residence, you may have the right to:
Access the personal information we hold about you
Correct inaccurate information
Delete your information, subject to legal retention requirements and active contract obligations
Opt out of SMS communications at any time (see Section 5.5)
Withdraw consent for case-study use, per your Founding Client Agreement terms
To exercise any of these rights, contact us at [email protected] or [INSERT PHONE NUMBER].
9. Cookies and Analytics
Our website uses cookies and similar tracking technologies for:
Session management and website functionality
Traffic and behavior analytics (pages visited, time on site, conversion events)
Ad performance tracking (Meta Pixel, Google Analytics, or equivalent)
You can control cookies through your browser settings. Disabling cookies may affect site functionality. We do not use cookies to collect sensitive financial or health information.
10. Children's Privacy
Our services are intended for business owners and operators. We do not knowingly collect information from individuals under the age of 18. If we become aware that we have collected such information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy when our data practices change or applicable law requires it. Material changes will be communicated via email to active clients at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
12. Contact
For privacy questions, data requests, or SMS opt-out requests:
Beef Digital
Attn: Nathaniel Angus
420 East Third Ave, Derry, PA 15627
[email protected]
[INSERT PHONE NUMBER]
